What do I need to know before placing my order?

  • On every product page we indicate the production period before your item is shipped (Ships in x-x days). This time is in business days (excluding weekends/holidays).
  • Delivery time is the time it will take to have your product shipped to you. Delivery time does not include production time.
  • Each product time will have different production & delivery times and may be shipped separately.

Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all details.

How fast is the shipping (delivery) time?

Shipping time is in addition to production time.
Shipping time depends on the destination country and on the product, and varies between 2-16 business days.

For more information,please visit our Shipping and Returns page.

Who ships my package?

We work with a printing company which has a warehouse based in Europe and one in the US. That ensures that no matter where you are in the world, your product will be delivered to you as fast as possible.

Can I track my order?

Some products are shipped with tracking, some are not. We’ll send you an email once your order ships and will include the tracking ID (if there is one) and instructions for how to follow it.

Can I cancel or change my order?

The moment your order is placed, we send it to production, usually instantaneously! This guarantees fast delivery & efficient production times, but unfortunately leaves little room to fix any errors.
Please verify that your shipping & billing information is 100% correct (no missing unit numbers!) before placing your order.
If your shipping details aren’t accurate, your order may be deliverable or may be sent to an incorrect address. We are not responsible for any missing packages or lost items due to address issues.
We are unable to offer any size change, address change or cancellation requests once your order has been placed. If you require any order changes (sizing, refunds, exchanges) please email us at info@inxzen.com

What payment methods are accepted?

We accept all major credit cards from any country including:
Visa, Mastercard, American Express, and more.
We also accept Paypal.

Are there any additional fees I have to pay?

No handling/processing fees are ever charged.
You may be responsible for paying customs clearance/duty fees when you receive your order.

My order won’t go through, help!
Ensure that the billing address you entered matches that of your credit card.
Still not working? Try selecting PayPal with as a payment method during checkout.
If you’re still having trouble shoot us an email and we’ll help: info@inxzen.com

Can I get a discount?

Yes! If you post a photo of yourself wearing your product, or next to your product if it’s a print on Instagram and/or Facebook, tag us in the photo and we’ll provide a 25% discount to you on your next order + Your choice of one of our printable downloads 100% FREE.

If you have any further questions, email us at info@inxzen.com or visit our contact us page.